When a client pays with cash or a check, you manually record the payment in the system. The process is similar for both — the difference is the documentation.

Recording a Cash Payment

  1. Open the Client's Billing Tab
    Navigate to the client and click Billing.
  2. Click + New Payment
    Open the payment form.
  3. Enter the Amount
    Enter the cash amount received from the client.
  4. Select "Cash" as Payment Method
    Choose "Cash" from the dropdown.
  5. Add Notes (Recommended)
    Note what the payment is for (e.g., "Service fee for March visit").
  6. Click Record Payment
    Submit the payment. The balance updates immediately.

Always record cash immediately. Don't wait until the end of the day. Recording payments right away keeps balances accurate and prevents discrepancies during cash reconciliation.

Recording a Check Payment

The process is the same as cash, with one addition:

  1. Follow the Same Steps
    Open billing tab, click New Payment, enter amount.
  2. Select "Check" as Payment Method
    Choose "Check" from the dropdown.
  3. Enter the Check Number
    A "Check Number" field appears. Enter the number printed on the check (usually in the top-right corner).
  4. Record the Payment
    Click Record Payment. The check number is stored for reference.

Checks can bounce. If a check is returned by the bank, you'll need to reverse the payment and re-charge the client. See Write-offs & Adjustments for how to handle this.

Making Change for Cash

If a client pays more than the amount due (e.g., $50 bill for a $35 charge), give them change and record only the amount owed. Do not record the full $50 — record $35.

Quick Reference

Payment TypeRequired InfoSpecial Notes
CashAmount, descriptionRecord immediately after receiving
CheckAmount, check number, descriptionStore check securely until deposited