Module 3
Cash & Check Payments
When a client pays with cash or a check, you manually record the payment in the system. The process is similar for both — the difference is the documentation.
Recording a Cash Payment
- Open the Client's Billing TabNavigate to the client and click Billing.
- Click + New PaymentOpen the payment form.
- Enter the AmountEnter the cash amount received from the client.
- Select "Cash" as Payment MethodChoose "Cash" from the dropdown.
- Add Notes (Recommended)Note what the payment is for (e.g., "Service fee for March visit").
- Click Record PaymentSubmit the payment. The balance updates immediately.
Always record cash immediately. Don't wait until the end of the day. Recording payments right away keeps balances accurate and prevents discrepancies during cash reconciliation.
Recording a Check Payment
The process is the same as cash, with one addition:
- Follow the Same StepsOpen billing tab, click New Payment, enter amount.
- Select "Check" as Payment MethodChoose "Check" from the dropdown.
- Enter the Check NumberA "Check Number" field appears. Enter the number printed on the check (usually in the top-right corner).
- Record the PaymentClick Record Payment. The check number is stored for reference.
Checks can bounce. If a check is returned by the bank, you'll need to reverse the payment and re-charge the client. See Write-offs & Adjustments for how to handle this.
Making Change for Cash
If a client pays more than the amount due (e.g., $50 bill for a $35 charge), give them change and record only the amount owed. Do not record the full $50 — record $35.
Quick Reference
| Payment Type | Required Info | Special Notes |
|---|---|---|
| Cash | Amount, description | Record immediately after receiving |
| Check | Amount, check number, description | Store check securely until deposited |