Module 6

Booking Notifications

3 min read

Automated notifications reduce no-shows and keep clients informed. Configure what gets sent and when.

Notification Types

TypeWhen SentDefault
Booking confirmationImmediately after bookingOn
Reminder (24 hours)24 hours before appointmentOn
Reminder (1 hour)1 hour before appointmentOff
Reschedule noticeWhen appointment time changesOn
Cancellation noticeWhen appointment is cancelledOn

Configuring Notifications

  1. Go to Settings → Notifications
    Navigate to the notification settings area.
  2. Toggle Notification Types
    Turn each notification type on or off as needed.
  3. Choose Channels
    Select whether notifications are sent via Email, SMS, or both.
  4. Customize Templates (Optional)
    Edit the message text and include your business name, location, and other details.

24-hour reminders reduce no-shows by up to 30%. Keep them enabled unless clients specifically ask to opt out.

Quick Reference

ActionHow
Configure notificationsSettings → Notifications
Enable/disableToggle switch for each type
Edit templateClick notification type → Edit Template