Returns, refunds, and exchanges are part of daily retail. This lesson covers how to process each type correctly.

Processing a Return

1. Click Returns
   On the POS terminal, click the Returns button to enter return mode.
2. Find the Original Transaction
   Search by receipt number, client name, or date. Select the original sale.
3. Select Items to Return
   Check the items being returned. You can return individual items or the entire order.
4. Select Refund Method
   Choose how to refund: original payment method (card refund), cash, or store credit.
5. Process the Return
   Click Process Return. Card refunds go back to the original card. Cash refunds come from the drawer.

Processing an Exchange

An exchange is a return + a new sale in one step:

1. Process the Return
   Follow the return steps above, but select "Exchange" instead of "Refund."
2. Add the New Item
   Scan or select the replacement item. The system calculates the price difference.
3. Settle the Difference
   If the new item costs more, collect the difference. If it costs less, refund the difference.

Voiding a Transaction

If a transaction was just completed (same day) and needs to be completely reversed, use Void instead of Return. Voids cancel the transaction as if it never happened.

Quick Reference

Action	How	When to Use
Return	POS → Returns	Client brings back an item
Exchange	Return flow → "Exchange"	Client swaps for different item
Void	POS → Void	Cancel same-day transaction
Card refund	Auto-refund to original card	Original payment was by card